SERVICE

FAQ

Q

What is the energy-saving effect of your lighting products? Does it meet environmental requirements?


A

Our company attaches great importance to the energy-saving and environmental performance of lighting fixtures. The LED lighting products we produce all use high-quality LED chips, which have the characteristics of high luminous efficiency and low energy consumption. Compared with traditional incandescent lamps, the energy-saving rate of LED lamps can reach 70% -80%; Compared with ordinary fluorescent lamps, the energy-saving rate can also reach 30% -50%, and long-term use can save users a lot of electricity expenses. In terms of environmental protection, our lighting products do not contain harmful heavy metal substances such as mercury and lead, and comply with national environmental standards. At the same time, the production process of the product strictly follows environmental regulations, reducing waste emissions and energy consumption, and is committed to providing users with energy-saving and environmentally friendly lighting products. ​
 

Q

Do you provide after-sales service for your lighting products? How long is the warranty period?


A

Our company provides comprehensive after-sales service for all lighting products on sale. The warranty period for different types of lighting products varies. Generally, LED lighting products have a warranty period of 2-3 years, while traditional lighting products have a warranty period of 1-2 years (depending on the product manual or purchase agreement). During the warranty period, if the product has quality problems caused by non-human factors, we will provide free repair or replacement services. When your lighting fixture requires after-sales support, you can provide feedback through the company's official customer service hotline, online customer service platform, or contact the distributor of the purchasing channel. Our after-sales team will respond within 24 hours and arrange professional technical personnel to solve the problem for you according to the actual situation.

Q

Which products of the company can be chosen for indoor lighting?


A

For indoor lighting, you can choose our company's ceiling light series products. For example, our LED ceiling lights come in a variety of styles, including simple modern style, European retro style, etc., which can meet the needs of different interior decoration styles. These ceiling lights have the advantages of high luminous efficiency, low energy consumption, and no flicker, which can provide soft and comfortable lighting indoors. They are very suitable for installation in living rooms, bedrooms, dining rooms, and other places. In addition, our LED tube lights are also suitable for indoor focal lighting, such as the operating area in the kitchen, above the bookshelves in the study, etc., which can create a good lighting atmosphere.

Q

Which type of lighting fixture is suitable for outdoor road lighting?


A

Our company's Sky Street Lamp Shell Series products and Xinghua Street Lamp Series lighting fixtures are very suitable for outdoor road lighting. These street light products have fully considered the characteristics of outdoor environments in their design, with good waterproof, dustproof, and anti-corrosion performance, and can adapt to various harsh weather conditions. In terms of lighting performance, they have high brightness, uniform light distribution, and suitable color temperature (generally 4000K-5000K, close to natural light color, which can ensure lighting effect and reduce eye irritation to drivers), providing sufficient and comfortable lighting for roads and effectively ensuring nighttime traffic safety.

Q

What are the specifications of the company's LED floodlights?


A

Our company offers a wide range of specifications for LED floodlights, including 30W, 50W, 70W, 100W, 150W, 200W, and other power options. There are differences in luminous intensity, illumination distance, and coverage range among floodlights of different powers. For example, a 30W floodlight is suitable for local lighting in smaller areas, such as small billboards, courtyard corners, etc; And 200W floodlights can be used for lighting large areas of venues, such as large squares, sports stadiums, etc. In terms of beam angle, there are various specifications such as 15 °, 30 °, 60 °, 90 °, and 120 °. Narrow beam angles (such as 15 ° and 30 °) are suitable for precise illumination at long distances, such as outlining the contours of high-rise exterior walls; Wide beam angles (such as 90 °, 120 °) are suitable for large-area floodlighting, such as parking lots, factory workshops, etc.

Q

What is the reason for the significant decrease in brightness of lighting fixtures after a period of use?


A

The brightness of the lighting fixtures significantly decreases after a period of use, which may be due to the following reasons:
LED bead aging: With the increase of usage time, the luminous efficiency of LED beads will gradually decrease, which is a normal aging phenomenon. Especially in situations of prolonged uninterrupted use or high environmental temperatures, the aging rate may accelerate. ​
Heat dissipation issue: If the heat dissipation effect of the lighting fixture is poor and the lamp beads work in a high temperature environment, it will not only accelerate aging, but also lead to a decrease in luminous efficiency. For example, excessive dust accumulation on the surface area of the heat sink hinders heat dissipation. ​
Power supply issue: The voltage or current output of the power supply is unstable, which cannot provide the necessary power for the normal operation of the lamp beads and may also cause a decrease in the brightness of the lamp.

Q

How to clean the dirty lampshade of a street lamp?


A

When cleaning the lampshade of a street lamp, safety must be ensured first, and the operation must be carried out with power off. For ordinary dust accumulation, you can use a clean and soft damp cloth to gently wipe the surface of the lampshade to remove dust. If there are difficult to clean stains such as oil stains on the lampshade, you can add an appropriate amount of neutral cleaner to warm water, soak a soft cloth in the solution, wring it out, then wipe the lampshade, and finally wipe it dry with a clean soft cloth washed with water. Be careful to avoid using cleaning agents containing corrosive components to prevent damage to the lampshade material.

Q

What should I do if the LED floodlight doesn't light up?


A

If the LED floodlight does not light up, you can follow the following steps to investigate the cause:
Power issue:
Power supply failure: Check if the socket has power, which can be tested using a pen or multimeter. Check if there are any open or short circuits in the wiring connecting the lighting fixtures, such as outdoor floodlights. The wiring may be corroded by wind, rain, sun, and other factors for a long time, and the insulation layer may be aged and damaged, leading to short circuits. If there is a problem with the circuit, it needs to be repaired or replaced in a timely manner. ​
Power supply damage: Poor quality of the power adapter may cause damage to internal components such as capacitors, transformers, etc., making it impossible to provide stable voltage and current. You can try replacing the power adapter with a reliable and compatible one, ensuring that the voltage and current parameters match the requirements of the lighting fixture. ​
Problems with the lighting fixtures themselves:
LED bead damage: LED beads have a certain service life and may age or burn out after prolonged use. If a certain light bead is damaged, it may cause the entire light string to not light up or the brightness to decrease. You can use professional tools to detect and replace damaged LED chips. If the LED chips are heavily damaged, it is recommended to replace the entire LED board. ​
Poor heat dissipation: LED floodlights generate heat during operation. If the heat dissipation structure design is unreasonable or the heat sink accumulates too much dust, it will affect the heat dissipation effect and cause damage to the lamp beads due to overheating. You can regularly clean the dust on the heat sink of the lamp to improve the heat dissipation conditions; If the heat dissipation structure is unreasonable, it is possible to consider adding auxiliary heat dissipation devices such as cooling fans. ​
Other factors:
Improper installation: For example, the wiring of the lighting fixtures is not secure and becomes loose during use, resulting in poor contact and inability to power on; Or it may compress the internal circuit during installation, causing damage to the circuit. You can recheck and secure the wiring of the lighting fixtures to ensure good contact. When installing, be sure to follow the specifications to avoid squeezing the circuit. ​
Environmental impact: Damp, dusty and other harsh environments may cause moisture or dust to enter the interior of the lamp, affecting the normal operation of the circuit; In environments with corrosive gases, the housing and internal components of the lamp are susceptible to corrosion and damage. If the lamp is in a harsh environment, protective measures should be taken, such as installing waterproof covers, dust covers, etc., and regularly cleaning the lamp housing and interior.

Q

What is the safety performance of lighting products?


A

Our lighting products have put a lot of effort into safety performance. In terms of structural design, safety factors such as anti electric shock protection, creepage distance, and electrical clearance have been fully considered to ensure that users will not experience electric shock risks during normal use. In terms of material selection, materials with heat resistance, fire resistance, and scratch resistance are chosen, greatly reducing safety hazards such as fires. For example, the casing of the lighting fixture is made of special fire-resistant plastic material. Moreover, all products undergo strict insulation resistance and electrical strength tests, and only products that pass the tests will enter the market for sale. In multiple spot checks organized by the Guangdong Provincial Administration for Market Regulation, most of our product safety standards have met the requirements.

Q

Is the quality of your company's lighting products guaranteed?


A

Our company strictly follows national and industry quality standards for production, and implements strict control over various links such as raw material procurement, production and processing, and finished product testing.

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